Support · 24/7
We're here when you need us
Our support team speaks Czech and English, responds within 5 minutes and has the authority to resolve anything — deposits, withdrawals, bonuses, technical issues. No menu maze.
Common questions
How fast does a withdrawal arrive?
Standard withdrawals process within 24 hours. VIP 05+ get instant withdrawals. Bank settlement takes 1–3 business days depending on bank.
What is the minimum deposit and withdrawal?
Deposit: CZK 200. Withdrawal: CZK 500 (crypto: CZK 100). No dafabet-side fees.
What is KYC and when do I send documents?
KYC = Know Your Customer. Upload an ID and address proof to your account before your first withdrawal. Once done, no further KYC required.
What payment methods do you accept?
Visa/Mastercard, bank transfer (CZ banks), Apple Pay, Google Pay, Skrill, Neteller and crypto (BTC, ETH, USDT).
I have a problem with a game — what now?
Open live chat with the game ID (from your history). Most issues are resolved on the spot. For result disputes you may file a complaint at [email protected].
Can I play on mobile?
Yes, the whole platform is optimised for mobile browsers. Native iOS and Android apps are planned for Q3 2026.
Can I set limits?
Yes. In "Account → Responsible gaming" you can set deposit, loss or bet limits or activate a time-out. More in Responsible gaming.
Company address
dafabet s.r.o.
Václavské náměstí 832/19
110 00 Prague 1
Czech Republic
ID: 21459187
VAT: CZ21459187
License: MFČR-CZ-2024-118
Compliance & legal
For complaints and regulatory queries:
Email: [email protected]
Data box: 7vjnk5q
Regulator: Ministry of Finance of the Czech Republic